Refund Policy

Last updated: August 2026

Our Commitment

We want you to be satisfied with your book. If something goes wrong during generation, we'll make it right.

One-Off Purchases (Roasts and Cover Packs)

Full refund available if:

  • Book generation fails completely and cannot be recovered
  • The generated content is substantially incomplete (missing chapters, corrupted file)
  • Technical issues prevent you from downloading your book

Refund requests must be submitted within 7 days of purchase.

Subscriptions (Starter, Author and Pro)

  • Cancel anytime before your next billing date
  • Access continues until the end of the period you have already paid for
  • No refunds for partial months, and no partial refunds on an annual plan once it has started
  • Credits refresh in full every 30 days; unused credits do not carry over
  • Any credits left when a subscription ends are not carried forward or refunded
  • Annual plans are billed once for the year and grant the same monthly allowance as their monthly equivalent, so cancelling partway through does not release the remaining months

What We Cannot Refund

Refunds are not available for:

  • Dissatisfaction with creative output or writing style (you can regenerate for free)
  • Change of mind after generation has completed
  • Issues arising from user-provided content or instructions
  • Third-party platform rejections (e.g., Amazon KDP content policy violations)

Free Regeneration

If you're not satisfied with your book's content, we offer one free regeneration per purchase. This allows you to adjust your prompts or try a different approach without additional cost. Contact support to request a regeneration.

How to Request a Refund

  1. Email lhllparis@gmail.com with the subject "Refund Request"
  2. Include your order email and the book title
  3. Describe the issue you experienced
  4. We'll respond within 2 business days

Processing Time

Approved refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Depending on your bank, it may take an additional 5-10 business days to appear in your account.

Contact Us

Questions about refunds? Contact us at lhllparis@gmail.com